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ATLAS Leadership Provides Update on Mid December Outage

Dec 16, 2019

ATLAS Customers,
As your ATLAS Leadership team, Greg and I wanted to provide more insight into what happened late last week with the ATLAS Sites. We are continuously looking for ways to improve the performance of the ATLAS environment. Two weeks ago, we implemented auto-scaling in our Microsoft Azure environment. Microsoft Azure is the environment where we host all our ATLAS sites.
Previously we had two persistent server farms on which the ATLAS platform is hosted and load-balanced.
Early last week, several back-end processes resulted in increased use of server memory and usage, which trigged our environment to auto-scale to additional servers; the auto-scale further degraded the performance of our sites. When the auto-scaling kicked in,  was when we started to send out the messages and requested your patience in working on admin activities in your website. As we noted in the email messages, our goal was to ensure all the memory and processing were used to ensure your sites ran without a significant disruption during business hours.
Several suspect processes were identified, which resolved the issue. To ensure this situation doesn't happen again, we compiled the data and shared it with our partners, Microsoft and Kentico.  They are reviewing the data to find any additional areas of improvement.
We want to provide full transparency to what happened and ensure you know your website and business are very important to us. Also,  to let you know, we are doing everything possible to ensure we limit any disruption for your digital properties.
Please do not hesitate to contact either Greg or me if you have any further questions.
If we do not talk before, we hope you and your families have a wonderful holiday season. 

Faye Bliese and Greg Hopkins

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