ATLAS Customer Survey

The success of our customers is very important to us! Our DIN Summits, held twice a year, are absolutely awesome ways to get feedback in real time from our customers. In-between Summit meetings, we like to send out a customer survey to gauge how customers are feeling about how things are going.

Please take the time to fill out the below survey and let us know how things are going and what we could improve on!
Optional
Select Which Phase of ATLAS You are In?:




Phase 1= Website | Phase 2= Logged In Experience| Phase 3= eBusiness
Please answer this question if you are a moderator of the website
On a scale of 1-5, 5 being most comfortable, 1 being least comfortable.
When You Have an Issue, Do You Know Who to Call?:

If you have an issue with the website, who do you call most often?:


Business Team = Faye, Kevin, Jess or Colee
Answer this question based on average
5=Extremely Responsive, 1=Rarely Responsive
Do you feel it would be beneficial to have a 1-800 number to call with a dedicated team to answer your support questions?:

5=Very Easy, 1= Very Complicated
Do you go to the ATLAS Support Site for assistance?:



What do you use the support site for?:






The next  few questions have to do with Email Marketing Through ATLAS & the Kentico Platform. Please answer the first question and if you do not do any email marketing at all (ATLAS & Non-ATLAS), you can skip to the last question.

Example: Mail Chimp, Constant Contact
5=Easy to Use, 1=Difficult to Use
Have You Used the Starter Email Campaigns Yet?:


Thank you for your time in filling out this Survey!